Certu Systems, Inc. | Customer Service Specialist
3 weeks ago
As a Customer Service Specialist in our Operations Division, you will:
Learn the company’s system to be able to provide services and communicate effectively with stakeholders
Maintain operations standard operating procedures and templates
Solve day-to-day shipment delivery issues related to various stakeholders
Train carriers/drivers, customers’ operations personnel including receiver’s warehouse staff
Work with carriers/truck drivers, customers’ operations personnel, and receivers’ warehouse staff
We’re looking for someone who has:
5 years + of experience in logistics operations and customer service
Strong communication, interpersonal, and conflict resolution skills
Critical thinking, problem-solving, and attention to detail skills
Flexible thinking, including the ability to pivot and try new approaches when faced with challenges
Planning and documentation skills
Ability to work on multiple projects in various stages simultaneously
Experience with MS 365 suite of products
Strong English language written and verbal skills
Ability to communicate in Thai language, preferred
Desire to work in a fast-paced, high-energy environment
Ability to prioritize and demonstrate relentless discipline in achieving goals
Strong ownership, bias for action, and willingness to roll-up your sleeves to get the job done
Experience in a B2B environment with unique and varied customer needs
Good organization, adaptability, flexibility, and reliability to deal with different customers’ needs and follow up in a timely manner
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Customer service specialist
2 months ago
Singapore Certu Systems, Inc. Full timeAs a Customer Service Specialist in our Operations Division, you will: Learn the company’s system to be able to provide services and communicate effectively with stakeholders Maintain operations standard operating procedures and templates Solve day-to-day shipment delivery issues related to various stakeholders Train carriers/drivers, customers’...
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