Senior Merchandise Operations Specialist for Global Brands

5 hours ago


Singapore COACH OPERATIONS SINGAPORE PTE. LTD. Full time
About the Role
As a Senior Merchandise Operations Specialist, you will be responsible for overseeing and maintaining all business processes, operations, and data management that support the wholesale and direct merchandising business channels of Tapestry Asia. This includes supervising all operations relating to seasonal buys and wholesale markets, including showroom/sample management, guest relations, third-party vendors, and not-for-sale product management.

Key Responsibilities
  • Manage key project milestones in conjunction with seasonal line opening schedules.
  • Liaise and own end-to-end sample ordering processes with Global Showroom, Global Merchandising, and Product Development teams in NY.
  • Coordinate and manage all relationships with third-party vendors and suppliers such as venue landlords, catering & event planning, and design companies.
  • Maintain samples libraries with clear systems and processes in place for tracking.

Wholesale Market Operations
  • Support wholesale market process prep by liaising with product merchandising, global merchandising, VM, and sales teams on key product launches and ensure smooth market week activities.
  • Manage daily operations during seasonal wholesale markets of showroom space and appointments.
  • Manage NuORDER portals to ensure they are up-to-date with the latest product information for wholesale accounts and troubleshoot any missing data with internal data analytics and IT teams.

Master Data Management
  • Manage customer and product master data updates and hierarchy changes to all systems (SAP, NuORDER, LMS, ecVision).
  • Support wholesale account and distributors' POS (Point of Sale) portal maintenance and work with account management to resolve any issues (ediCom).
  • Publish and maintain seasonal Master SKU Lists for all product data.

Not-For-Sale Product Management
  • Own end-to-end ordering processes for packaging and uniforms with suppliers, including payment processes.
  • Process bi-weekly Not For Sale (NFS) orders for wholesale accounts, coordinating with accounts services and logistics teams. Products include packaging, uniforms, VM, marketing collaterals (GWP and PR samples).

Requirements and Qualifications
  • 5-8 years of working experience ideally in fashion retail.
  • High level of organization skills and time management.
  • Attention to detail.
  • Clear written and verbal communication skills.
  • Intermediate Excel skills (vlookup, pivot tables).
  • Experience in wholesale systems and electronic data interchange (EDI) is a plus.
  • Experience with Sarbanes-Oxley Act (SOX) and compliance requirements for internal and external audit is a plus.

About Us
We are Coach Operations Singapore Pte. Ltd., a leading luxury fashion brand with a rich history and commitment to excellence. We offer competitive salaries and benefits packages to our employees, and we value individuals who possess strong organizational skills, attention to detail, and excellent communication skills.

Salary Estimate: SGD 80,000 - 120,000 per annum.

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