Merchandise Operations Manager

3 hours ago

Singapore COACH OPERATIONS SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Explore the possibilities across our global house of brands.


Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.


At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.


Job Title: Manager, Merchandise Operations

Reporting into: Sr. Director, Omnichannel Merchandise Planning & Wholesale Operations

Location: Singapore

Primary Purpose: The Merchandise Operations Manager is responsible for overseeing and maintaining all business processes, operations, and data management that support the Tapestry Asia wholesale and direct merchandising business channels. Business process includes supervising all operations relating to seasonal buy and wholesale markets including showroom/sample management, guest relations, third-party vendors, and not-for sale product management. Data management including maintaining vendor master data, SLAs, and reporting in compliance to and internal and external standards.

The successful individual will be responsible for:

Showroom Management

  • Manage key project milestones in conjunction with seasonal line opening schedule.
  • Liaise and own end to end sample ordering process with Global Showroom, Global Merchandising, and Product Development team in NY.
  • Coordinate and manage all relationships with third party vendor and suppliers such as venue landlords, catering & event planning, and design companies.
  • Maintain samples library with clear systems and process in place for tracking.

Wholesale Market

  • Support wholesale market process prep by liaising with product merchandising, global merchandising, VM and sales team on key product launches and ensure smooth market week activities.
  • Manage the daily operations during seasonal wholesale markets of showroom space and appointments.
  • Manage all NuORDER portals are up to date with latest product information for wholesale accounts and trouble shoot with internal data analytics and IT teams or any missing data.

Master Data Management

  • Manage all customer and product master data updates and hierarchy changes to all systems (SAP, NuORDER, LMS, ecVision)
  • Support wholesale account and distributors POS (Point of Sale) portal maintenance and working with account management to resolve any issues (ediCom).
  • Publish and maintain seasonal Master SKU List publication for all product data

Not-For-Sale Product Management

  • Own end to end ordering process for packaging and uniforms with suppliers including payment process
  • Process bi-weekly Not For Sale (NFS) orders for wholesale accounts, coordinating with accounts services and logistics teams. Products includes packaging, uniforms, VM, marketing collaterals (GWP and PR samples).

The accomplished individual will possess...

  • 5-8 years of working experience ideally in fashion retail
    High level of organization skills and time management
    Attention to detail
    Clear written and verbal communication skills
    Intermediate excel skills (vlookup, pivot tables)
    Experience in wholesale systems and electronic data interchange (EDI) a plus
    Experience with Sarbanes-Oxley Act (SOX) and compliance requirements for internal and external audit a plus

Our Competencies for All Employees

  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
  • Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale
    and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
  • Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Tell employers what skills you have

Landlords
Customer Information
Merchandise Planning
VM
Tapestry
Guest Relations
Merchandising
Product Management
Event Planning
Customer Focus
Product Development
Diplomacy
Vlookup
Wholesale Operations
Master Data Management

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