Global Customer Systems Operations Strategist
4 days ago
About the Role:
Apple South Asia PTE. LTD. is seeking a skilled Global Customer Systems Operations Strategist to join our team.
The successful candidate will play a critical role in ensuring the seamless operation of our customer service systems worldwide.
Key Responsibilities:
- Oversee daily customer systems operations to ensure alignment with global strategies and objectives, analyzing operational data to identify trends, areas for improvement, and opportunities to enhance customer satisfaction.
- Collaborate with cross-functional teams to streamline customer systems processes, covering events management as well as incident and problem management.
- Develop and maintain standard operating procedures (SOPs) for customer systems activities, ensuring consistency and compliance across all regions.
- Drive initiatives aimed at improving response times, resolution rates, and overall service quality, monitoring and reporting on key performance indicators (KPIs).
About You:
- Minimum of 2 years of experience in customer service operations, preferably in a global or multinational organization.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Excellent communication and interpersonal skills, with the ability to influence and lead cross-functional teams.
Salary Estimate:
The estimated salary for this role is SGD $80,000 - $110,000 per annum, based on location and industry standards.
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