Digital Commerce Strategist
5 days ago
We are seeking a skilled E-commerce Operations Manager to join our team at Thermo Fisher Scientific.
This role is pivotal in ensuring our digital platform operates seamlessly, delivering an outstanding customer experience.
The ideal candidate will have a strong science background and a passion for e-commerce, with a consistent track record to collaborate across teams, think critically, and drive digital sales growth.
Key Responsibilities:
- Website Management & Maintenance: Upload and update products on the website, ensuring accurate and complete product data (e.g., descriptions, CAS numbers, images, and pack sizes).
- Continuously improve the website's usability, functionality, and performance to align with business goals.
- Conduct regular website audits to ensure efficient performance and address any issues promptly.
- Technical Troubleshooting: Identify and resolve website bugs and other technical issues to maintain uptime and functionality.
- Collaborate with internal IT teams and external developers for complex problem-solving.
- Punchout Connections Management: Set up and maintain punchout integrations with key clients, ensuring smooth and efficient eProcurement processes.
- Act as a point of contact for troubleshooting and resolving integration issues.
- Collaboration & Customer Engagement: Partner with internal teams (e.g., sales, marketing, IT) to capture requirements and implement website improvements.
- Coordinate with external/internal vendors to implement enhancements and ensure website maintenance.
- Conduct training for internal/external customers.
- eCommerce Growth & Strategy: Contribute ideas to enhance online sales and drive customer engagement.
- Analyze website performance metrics and recommend data-driven strategies to improve user experience and conversion rates.
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