Reservation Sales Officer
5 days ago
ROLE SUMMARY
As a Reservation Sales Officer, you will be the first point of contact for guests and corporate bookers, providing exceptional service to promote room sales and ensure a smooth guest experience.
KEY RESPONSIBILITIES
- Respond to reservations-related requests, promoting room sales and maintaining relationships with business contacts.
- Process group bookings in Marsha and Fidelio, liaising with relevant departments for effective coordination.
- Contribute to Engagement Survey results by being a positive influence in departmental and inter-departmental issues.
KEY DUTIES AND RESPONSIBILITIES
- Process and follow up on all FIT and Group reservations.
- Take charge of filing reservation correspondence and maintain an effective trace system for bookings.
- Monitor and coordinate group booking activities, ensuring timely follow-up and updates.
- Meet or exceed monthly upsell and abandon calls goals.
REQUIREMENTS
- Minimum GCE 'O' levels and/or Diploma in Hotel Management.
- At least 1 year of relevant experience in handling Hotel Reservation Room Sales.
- Good interpersonal, communication & administrative skills.
- PC literate.
- A great team player.
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