Reservation Sales Officer

5 days ago


Singapore Marriott International Full time

ROLE SUMMARY

As a Reservation Sales Officer, you will be the first point of contact for guests and corporate bookers, providing exceptional service to promote room sales and ensure a smooth guest experience.

KEY RESPONSIBILITIES

  1. Respond to reservations-related requests, promoting room sales and maintaining relationships with business contacts.
  2. Process group bookings in Marsha and Fidelio, liaising with relevant departments for effective coordination.
  3. Contribute to Engagement Survey results by being a positive influence in departmental and inter-departmental issues.

KEY DUTIES AND RESPONSIBILITIES

  1. Process and follow up on all FIT and Group reservations.
  2. Take charge of filing reservation correspondence and maintain an effective trace system for bookings.
  3. Monitor and coordinate group booking activities, ensuring timely follow-up and updates.
  4. Meet or exceed monthly upsell and abandon calls goals.

REQUIREMENTS

  • Minimum GCE 'O' levels and/or Diploma in Hotel Management.
  • At least 1 year of relevant experience in handling Hotel Reservation Room Sales.
  • Good interpersonal, communication & administrative skills.
  • PC literate.
  • A great team player.

  • Reservations Officer

    2 months ago


    Singapore UE PARK AVENUE INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesThe Reservations Officer responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms. He/She ensures that reservation hotlines are attended to at all times to meet daily business needs, and is responsible for creating, updating and maintaining reservation bookings...


  • Singapore Marriott International Full time

    JOB SUMMARY Respond quickly and efficiently to all reservations-related requests made by prospective hotel guests, corporate bookers, travel agents and co-workers. Promotes room sales through phone contacts and maintains a good relationship with business contacts. Assist the Reservations Manager to ensure the smooth operation of the department. This...

  • Reservations Officer

    3 weeks ago


    Singapore HOTEL GRAND CENTRAL LIMITED Full time

    Roles & ResponsibilitiesJob Description: Handling customer enquiries about product or services offered at Hotel. Receive reservation request via email / telephone inquiries and enter into booking system. Processing payment and sending confirmation details to customers. Providing support to customers who may need to amend or cancel a reservation. Works...

  • Reservations Officer

    3 weeks ago


    Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Roles & Responsibilities Making reservations for customers based on their various requirements and budgetary allowances. Ensure all information pertaining to reservations is properly entered into the system on a timely manner. Assist to check on room availability. Process and monitor advance deposits/prepayment on reservations. Prepare invoices and...

  • Reservations Officer

    6 months ago


    Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description: Making reservations for customers based on their various requirements and budgetary allowances. Ensure all information pertaining to reservations is properly entered into the system on a timely manner. Assist to check on room availability. Process and monitor advance deposits/prepayment on reservations. Prepare...

  • Sales Officer

    2 months ago


    Singapore AM RECRUITMENT PTE. LTD. Full time

    Roles & ResponsibilitiesThe Reservation Sales Officer is responsible for managing room reservations and ensuring a smooth booking experience for guests. The role requires a high level of customer service to handle inquiries, confirm bookings, and provide personalized service that meets the hotel’s standards. The Reservation Sales Officer is also...

  • Reservations Officer

    3 weeks ago


    Singapore CONCORDE HOTEL SINGAPORE Full time

    Roles & ResponsibilitiesJob Responsibilities: Checking of Next Day’s Arrivals Keep one informed of the available rooms for sale and help maximize room sales by up-selling Attend to all incoming calls with pleasant and polite manner following the SOPs Confirm and process the reservations received from telephone calls accordingly to the established...


  • Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time

    Roles & ResponsibilitiesJOB SUMMARY Respond quickly and efficiently to all reservations-related requests made by prospective hotel guests, corporate bookers, travel agents and co-workers. Promotes room sales through phone contacts and maintains a good relationship with business contacts. Assist the Reservations Manager to ensure the smooth operation of the...

  • Reservation Officer

    3 weeks ago


    Singapore HOTEL MIRAMAR (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesWe take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and...

  • Reservation Officer

    1 week ago


    Singapore HOTEL MIRAMAR (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesWe take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and...


  • Singapore THE FULLERTON HOTEL Full time

    Roles & ResponsibilitiesThe Reservations Sales Executive is responsible for handling incoming calls from potential guests and travel agents, closing sales, and ensuring consistent revenue by effectively managing room bookings. This role involves providing booking recommendations, administering reservation requests, and ensuring accurate confirmation of all...


  • Singapore FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels and 8 Serviced Residences. Handle reservations received via all channels timely and accurately according to SOPs Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience Maintain up-to-date information of all...


  • Singapore Marriott International Full time

    Job SummaryWe are seeking a skilled and detail-oriented Hotel Reservation Sales Specialist to join our team at Marriott International. As a key member of our reservations department, you will be responsible for handling hotel room sales and ensuring the smooth operation of our reservation process.About the JobProcess and follow up on all FIT and group...


  • Singapore MOMENTUS HOTEL ALEXANDRA Full time

    Roles & ResponsibilitiesJob Description To handle inquiries and obtain correct information regarding details of reservation. To answer, confirm and process reservation requests. To ensure all information pertaining to reservations are properly taken and entered into the system. To keep up-to-date rooms available for sale and changes in hotel room rates. ...


  • Singapore THE FULLERTON HOTEL Full time

    The Reservations Sales Executive is responsible for handling incoming calls from potential guests and travel agents, closing sales, and ensuring consistent revenue by effectively managing room bookings. This role involves providing booking recommendations, administering reservation requests, and ensuring accurate confirmation of all reservations. Duties and...


  • Singapore Accor Full time

    Job Description:Job Title: Reservations OfficerAs a Reservations Officer at Sofitel Singapore City Centre, you will play a key role in ensuring the seamless execution of hotel reservations and guest services. Your professional image and interpersonal skills will be essential in providing exceptional customer service, handling telephone enquiries and...


  • Singapore Shangri-La Full time

    Job OverviewWe are seeking an enthusiastic and skilled Sales and Reservation Executive to join our dynamic team at Shangri-La.

  • Reservation Agent

    3 weeks ago


    Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

    Roles & ResponsibilitiesWhat do we expect from you?Under the general guidance of the Reservation Supervisor or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through...

  • Reservations Executive

    6 months ago


    Singapore THE RITZ-CARLTON, MILLENIA SINGAPORE Full time

    Roles & ResponsibilitiesProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer...


  • Singapore VIETNAM AIRLINES JSC Full time

    Job SummaryVIETNAM AIRLINES JSC is seeking a skilled Reservation and Ticketing Officer to join our team. As a key member of our reservation team, you will be responsible for handling customer inquiries, processing flight reservations, and ensuring seamless travel experiences for our passengers. Key Responsibilities• Process flight reservations, ad-hoc...