Reservation and Ticketing Professional
3 weeks ago
VIETNAM AIRLINES JSC is seeking a skilled Reservation and Ticketing Officer to join our team. As a key member of our reservation team, you will be responsible for handling customer inquiries, processing flight reservations, and ensuring seamless travel experiences for our passengers.
Key Responsibilities
• Process flight reservations, ad-hoc bookings, and ticketing, as well as generate sales reports
• Handle after-sales tasks, including schedule changes, rebooking, rerouting, re-issuing, and refunding
• Monitor and control flight inventory, including advance booking checks, TTL checks, and dummy booking screenings
• Respond to customer inquiries on Vietnam Airlines products, rules, and policies via phone, email, or in-person
Requirements
• Completion of IATA Fares & Ticketing I & II or equivalent
• Working knowledge of major GDS and CRS systems, with Amadeus being an advantage
• Proficiency in Microsoft Office products
• Experience in airline reservation and ticketing is an asset
• Excellent interpersonal and customer service skills
Working Conditions
• Mon-Fri, 9am-6pm, with half-Saturday shifts according to internal arrangements
• Only shortlisted applicants will be contacted for interviews
What We Offer
• A dynamic and customer-centric work environment
• Opportunities for professional growth and development
• Competitive salary and benefits package
How to Apply
Qualified candidates, please submit your application for consideration.
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