Executive, Service Operations Specialist
1 month ago
The Role
We are seeking a highly skilled and compassionate Cancer Care Coordinator to join our team at Parkway Pantai Limited. As a key member of our Oncology Clinical Programme, you will play a vital role in supporting and coordinating patient and staff experience initiatives.
Key Responsibilities
- Develop and implement support programmes and activities for cancer patients, ensuring a seamless and personalized experience.
- Manage and respond to patient enquiries and feedback in a timely and empathetic manner.
- Provide accurate and up-to-date cancer care information and resources to patients and caregivers.
- Liaise with CanHOPE volunteers to coordinate training and activities.
- Oversee the Patient Experience Survey to ensure continuous improvement.
- Coordinate staff appreciation initiatives to foster a positive and supportive work environment.
Requirements
- Degree in Healthcare or a related field.
- At least 2 years of experience in Healthcare and/or Customer Service.
- Experience working with cancer patients and volunteers is highly desirable.
- Excellent interpersonal and communication skills, with a strong command of English.
- Organizational and problem-solving abilities, with proficiency in MS Office.
What We Offer
A dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and compassionate individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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