Hotel Operations Supervisor

2 months ago


Singapur, Singapore Cenizaro Hotels & Resorts Full time
Position Overview

The Resident Manager plays a crucial role in the successful operation of the hotel, working closely with the General Manager to ensure excellence in service and management.

Key Responsibilities:
  • Support the General Manager: Collaborate effectively to oversee daily hotel operations.
  • Financial Oversight: Manage the financial aspects of the hotel, including budget planning, forecasting, and training staff on financial procedures related to customer service.
  • Exemplary Service Standards: Set a benchmark for service excellence, leading by example for the team.
  • Staff Training: Educate and develop staff to meet and exceed service quality expectations.
  • Marketing and Sales Initiatives: Design and implement comprehensive marketing and sales strategies to enhance hotel visibility and revenue.
  • Security and Safety Management: Address potential security concerns and ensure a safe environment for guests and staff.
  • Issue Resolution: Proactively resolve on-site challenges related to guests, employees, or the property, ensuring a seamless experience for all.

This role is essential for maintaining the high standards of Cenizaro Hotels & Resorts and fostering a positive environment for both guests and staff.



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