Hotel Operations Trainee
3 weeks ago
Unlock Your Potential with Marriott International
Are you ready to take the first step in your career journey? Our Hotel Internship Program is designed to provide you with hands-on experience in the exciting world of hotel management. As a Trainee - At Your Service, you will have the opportunity to learn from our experienced team and gain valuable skills in customer service, communication, and problem-solving.
Key Responsibilities:
- Assist Supervisors and managers to ensure daily operations run smoothly
- Handle telephone enquiries professionally and efficiently
- Attend to guests' morning calls and other requests
- Manage the console, receive and transfer calls, and take down messages for guests
- Ensure checklists are done accurately and monitor telephone printers for wake-up calls
- Assist with emergency and evacuation procedures
- Update the Back Office information white board and monitor contingency reports
- Maintain an updated telephone extension list and assist guests with outgoing phone calls
- Record guests' complaints and feedback in Empower (GXP)
- Provide effective service in line with the Hotel's Corporate Image and Company's Grooming Standard
About Marriott International
Marriott International is the world's largest hotel company, with more brands, more hotels, and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. Join us on your journey and discover the possibilities
Equal Opportunity Employer
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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