Operations Supervisor
1 month ago
Accor Overview
Accor is a global leader in hospitality, offering a diverse range of services and experiences across its extensive portfolio of hotels and resorts.
Position Overview
As an Operations Supervisor at Accor, you will play a pivotal role in managing daily hotel operations and ensuring an exceptional experience for all guests. This full-time on-site position involves overseeing the front desk operations, addressing guest inquiries, and leading the team to provide outstanding service. Your contribution is vital in upholding operational excellence and delivering a high level of guest satisfaction.
Key Responsibilities:
- Lead Duty Management shifts effectively
- Document incidents in the Duty Log and communicate with management
- Facilitate guest check-ins and check-outs
- Collaborate with Housekeeping and Engineering departments
- Ensure precise data entry in reservation systems
- Guide Front Desk Agents and manage guest requests
- Oversee financial transactions and budget management
Qualifications:
Educational Requirements: High School Diploma or Equivalent
Experience: 3-5 years in a comparable position
Skills Required: Proficiency in Cloud and Opera systems
Additional Information:
At Accor, we promote a dynamic workplace culture that values diversity and inclusion. Joining our team provides various benefits, including a 5-day work week, complimentary staff meals and laundry services, comprehensive insurance coverage, flexible benefits, and exclusive discounts for accommodations and dining.
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