Transportation Operations Supervisor
2 weeks ago
Job Summary
The Transportation Operations Supervisor will be responsible for overseeing the planning, execution, and monitoring of transportation arrangements with transport providers to ensure high-quality customer service standards in an Operations Control Center (OCC) environment.
Key Responsibilities
- Track and monitor transportation arrangements, ensuring timely acknowledgement and fulfillment by transport providers.
- Monitor real-time traffic and transportation operations, resolving incidents and reporting them promptly.
- Manage customer feedback and resolve issues efficiently to maintain customer service standards.
- Collaborate with partner agencies to ensure readiness of the indentment portal and systems.
- Participate in continuous improvement activities in planning, operations, performance, and process reviews.
Requirements
- GCE 'A' Levels or Diploma in any discipline.
- Willingness to work on rotating shifts, including weekends.
- Prior experience in operations/transportation industry is preferred.
Desirable Skills
- Strong written and oral communication skills for professional interactions with clients and users.
- Proficiency in Microsoft Office Excel, PowerPoint, and Word.
- Experience in Fleet Management Systems and OCC operations is an advantage.
About SMRT Corporation Ltd
SMRT Corporation Ltd is a leading mobility solutions provider.
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