Retail Operations Supervisor
2 months ago
Key Responsibilities:
Sales Orientation (emphasizing Women's Ready-To-Wear)
Capable of managing, driving, and achieving key performance indicators (KPIs) Guide and inspire the team to meet daily and monthly sales objectives. Review and analyze sales performance monthly to provide insights for Supervisors on performance assessment and strategic planning. Collaborate with the team to implement sales strategies, marketing initiatives, and promotional activities.Customer Experience
Ensure that the Hermes Client Experience standards are consistently upheld. Propose innovative ideas to cultivate and maintain a loyal clientele. Regularly assess mystery shopping feedback and evaluate the customer service competencies of staff. Offer coaching to Supervisors on interpersonal skills as needed. Address and resolve client inquiries and complaints when escalated.Operational Management
Assist the Boutique Manager in overseeing daily store operations. Ensure that store presentation aligns with the brand's image. Implement appropriate security protocols throughout processes and within the store. Maintain high grooming standards for all Boutique staff.Team Leadership
Drive a positive team culture and foster a healthy work environment. Promote a strong team spirit and lead by example. Conduct daily morning briefings with the Store Manager on relevant topics. Monitor, coach, and assist Supervisors with the onboarding of new staff. Oversee team development by providing on-the-job training, product knowledge sessions, and soft skills training.Additional Responsibilities
Support the recruitment of Sales Associates and Senior Sales Associates as needed. Contribute to management reports and assist the Boutique Manager in compiling data. Conduct annual performance reviews for team members under direct supervision. Perform any other duties assigned by the Boutique Manager as required.Requirements & Skills:
Minimum of 5 years of relevant experience in high-end fashion or luxury retail, particularly in Women's Ready-To-Wear. Strong passion for the retail industry with excellent sales abilities. A keen interest in fashion and an appreciation for quality products. Proficient in English. A collaborative team player, approachable, service-oriented, and self-driven. Exceptional team-building, interpersonal, and communication skills. Strong analytical and problem-solving capabilities. Proficient in MS Office applications. Availability to work shifts, weekends, and public holidays.-
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