
Customer Engagement Specialist
2 weeks ago
We are seeking a skilled and results-driven Customer Engagement Specialist to join our team. As a key player in our customer outreach efforts, you will be responsible for acquiring new customers and retaining existing ones by providing exceptional service and support.
Key Responsibilities:
- Conduct outbound sales activities to acquire new customers and promote our general insurance products.
- Create sales urgency and add value to customers for our retail motor, commercial motor, maid insurance, and other retail lines.
- Respond professionally to customer queries via phone, email, and chat, facilitating resolution and anticipating needs.
- Perform verification checks on all existing customers as per SOP and regulatory requirements.
Requirements:
- At least 2 years of telesales experience
- Knowledge of general insurance personal lines products
- Experience managing call centres and using telephony tools
- Proven sales ability and technical knowledge of sales processes
- Excellent customer service skills, with a focus on exceeding customer expectations
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- Competitive salary and benefits package
About Us:
We are a leading provider of general insurance solutions in Singapore. With a focus on innovation and customer service, we aim to offer tailored insurance products and exceptional support.
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