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Call Centre Representative

3 weeks ago

Singapore RECRUIT EXPRESS PTE LTD Full time
About the Role

We are seeking a highly skilled Call Centre Associate to join our dynamic team at Recruit Express Pte Ltd.

Key Responsibilities:

  1. Follow standard operating procedures to handle customer queries and complaints.
  2. Conduct outbound calls to follow up on issues and ensure customer satisfaction.
  3. Liaise with internal teams to resolve issues efficiently.
  4. Provide feedback to supervisors on improvement areas.
  5. Maintain accurate records of customer interactions.

Requirements:

  • A minimum of Nitec qualification or higher.
  • Excellent customer service skills and communication abilities.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong team player with excellent interpersonal skills.