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2 weeks ago
This role is responsible for ensuring customers have instant access to their software products purchased.
",The position involves troubleshooting, problem-solving, and communication skills.
",- Troubleshoot Autodesk back-office systems or leverage third-party tools to view customer machines and determine root causes of access issues",
- Communicate with customers/partners across multiple modalities including phone, chat, and web/email",
- Ensure high-level customer/partner satisfaction by receiving, investigating, and responding to support needs and issues including order processing and inquiries related to product access",
- Provide timely and accurate support to customers/partners",
- Analyze and resolve customer/partner problems",
- Maintain accurate records of customer/partner interactions",
This role offers a hybrid-remote work policy and a competitive salary and benefits package.
",Work Schedule: Monday to Friday, 8:30am to 5:30pm (may change according to business needs)
",Collaborate with cross-functional teams to achieve business objectives
",Stay up-to-date with industry trends and developments to improve services
",Develop and maintain strong relationships with customers/partners
",],-
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