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Banking Operations Support Specialist

1 week ago

Singapore DBS Bank Limited Full time

**Delighting Customers, Driving Growth**

We are a leader in digital transformation, and our Group Technology and Operations (T&O) team is at the forefront of this journey. As a Customer Service Specialist, you will play a critical role in delivering exceptional customer experiences that drive business growth and loyalty.

About the Role:

This is an exciting opportunity to join our team and make a meaningful impact on our customers' lives. You will be responsible for handling customer inquiries, resolving issues, and providing solutions that meet their needs.

  • Handle customer inquiries and resolve issues in a timely and professional manner;
  • Provide solutions that meet customer needs and exceed their expectations;
  • Work collaboratively with colleagues to achieve team objectives and improve customer satisfaction;
  • Stay up-to-date with product knowledge and industry developments to provide expert advice to customers;
  • Contribute to process improvements and suggest new ideas to enhance customer experience.

Requirements:
To succeed in this role, you will need to have a Degree or Diploma qualification with some related experience in customer / client service or middle and back office operations in banking. You should also possess excellent communication and interpersonal skills, as well as being proactive, adaptable, and results-driven.

What We Offer:

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

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