Customer Care Specialist

1 month ago


Singapur, Singapore AIG Full time
Transforming Insurance with Excellence

AIG is redefining the way we serve customers, and we're looking for a talented Customer Care Consultant to join our team. As a key member of our Customer Care team, you'll play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:
  • Provide timely and accurate customer support through various channels, including phone, email, and digital platforms.
  • Work collaboratively with the Inbound Sales & Service team to resolve customer inquiries and issues promptly and professionally.
  • Update customer information in our CRM system to ensure seamless customer interactions.
  • Meet and exceed quality standards, adhering to our customer-centric framework and best practices.
  • Contribute to team performance by meeting key performance indicators (KPIs) and delivering excellent customer service.
  • Identify and resolve customer complaints and feedback, escalating issues to team managers as needed.
  • Develop and maintain positive relationships with colleagues and stakeholders, promoting a culture of inclusion and belonging.
  • Participate in ad-hoc initiatives and projects, driving business growth and customer satisfaction.
  • Stay up-to-date with new product information and participate in educational opportunities to enhance job knowledge.
Requirements:
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Ability to work in a fast-paced environment, adapting to change and prioritizing tasks effectively.
  • Fluency in English, with a strong command of written and spoken language.
  • Relevant customer service experience in a contact center environment, with a proven track record of delivering high-quality results.
  • Certificate in General Insurance or Health Insurance Certification is a plus.
  • Knowledge of call center systems and MS Office Application Suite is an advantage.
About AIG:

AIG is a global leader in commercial and personal insurance solutions, with a commitment to innovation and customer satisfaction. We're dedicated to creating a culture of belonging, where everyone feels valued and empowered to make a difference. Join us in redefining the future of insurance and making a bigger difference in the world.



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