Customer Care Specialist
1 month ago
AIG is redefining the way we serve customers, and we're looking for a talented Customer Care Consultant to join our team. As a key member of our Customer Care team, you'll play a vital role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:- Provide timely and accurate customer support through various channels, including phone, email, and digital platforms.
- Work collaboratively with the Inbound Sales & Service team to resolve customer inquiries and issues promptly and professionally.
- Update customer information in our CRM system to ensure seamless customer interactions.
- Meet and exceed quality standards, adhering to our customer-centric framework and best practices.
- Contribute to team performance by meeting key performance indicators (KPIs) and delivering excellent customer service.
- Identify and resolve customer complaints and feedback, escalating issues to team managers as needed.
- Develop and maintain positive relationships with colleagues and stakeholders, promoting a culture of inclusion and belonging.
- Participate in ad-hoc initiatives and projects, driving business growth and customer satisfaction.
- Stay up-to-date with new product information and participate in educational opportunities to enhance job knowledge.
- Excellent communication and interpersonal skills, with a strong focus on customer service.
- Ability to work in a fast-paced environment, adapting to change and prioritizing tasks effectively.
- Fluency in English, with a strong command of written and spoken language.
- Relevant customer service experience in a contact center environment, with a proven track record of delivering high-quality results.
- Certificate in General Insurance or Health Insurance Certification is a plus.
- Knowledge of call center systems and MS Office Application Suite is an advantage.
AIG is a global leader in commercial and personal insurance solutions, with a commitment to innovation and customer satisfaction. We're dedicated to creating a culture of belonging, where everyone feels valued and empowered to make a difference. Join us in redefining the future of insurance and making a bigger difference in the world.
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Wildlife Care Specialist
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Nurse Care Specialist
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