Senior Policy Development Manager

4 weeks ago


Singapore MANULIFE (SINGAPORE) PTE. LTD. Full time
About the Role

This is a key consultant role that works closely with leadership and business partners as a subject matter expert and resource for business analysis, process improvement, compliance adherence, legislation requirements, legal risks, and escalated high-profile cases.

Key Responsibilities:
  • Analyzing data to identify areas for process improvements and implementing best practices.
  • Reviewing and designing policy servicing transaction forms to address business needs.
Communication and Stakeholder Management:
  • Serving as the primary point of expertise for all policy servicing matters.
  • Liaising between business and technical teams to ensure clear understanding and translation of requirements.
  • Collaborating with cross-functional teams, including IT, compliance, and customer service, to optimize policy servicing processes.
Documentation and Process Development:
  • Translating business requirements into technical specifications.
  • Creating user stories, requirement specifications, and other technical documents.
Product Development and Enhancement:
  • Performing user acceptance testing on system enhancements or production fixes.
  • Providing in-depth analysis and solutions for servicing change requests, escalated issues, and new initiatives.
What We Offer

We offer a competitive salary range of SGD 80,000 - SGD 120,000 per annum, depending on experience.

A well-developed career path with opportunities for growth and professional development.

A dynamic and inclusive work environment that values diversity and promotes work-life balance.

The chance to make a meaningful impact in the insurance industry and contribute to the company's success.



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