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Senior Guest Service Executive

2 months ago

Singapore THE OUTPOST HOTEL SENTOSA Full time
Job Overview

The Senior Guest Service Executive will be responsible for ensuring that all hotel guests receive courteous and timely services. This role requires strong communication and interpersonal skills to effectively address guest complaints and requests.

Key Responsibilities
  • Collaborate with the Assistant Manager to provide exceptional guest services and resolve any issues that may arise.
  • Stay informed about hotel facilities and functions, as well as tourist-related information, to provide guests with accurate and helpful advice.
  • Maintain a professional and courteous working relationship with all hotel personnel and ensure effective communication.
  • Approach additional tasks assigned by superiors with diligence and professionalism.
Requirements
  • O Levels or equivalent qualification.
  • Able to work rotating shifts, weekends, and Public Holidays.
  • Positive attitude with an outgoing personality and good communication skills.
  • Those without experience are welcome to apply.
Preferred Skills
  • Front Office experience.
  • Proficiency in Microsoft Office.
  • Ability to work independently.
  • Good interpersonal communication skills.
  • Good communication skills.
  • Opera system knowledge.
  • Cashiering experience.
  • Team player.
  • Customer service skills.
  • Hospitality experience.

The ideal candidate will be a team player with excellent communication skills and a positive attitude. If you are a motivated individual looking for a challenging role, please apply.