Senior Business Cost Optimization Expert

4 days ago


Singapore TikTok Full time

The Trust & Safety (T&S) team at Tik Tok is committed to ensuring that our global online community is safe and empowered to create and enjoy content across all of our applications. We achieve this by investing heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

The AI Data Service and Operations team is responsible for providing safety and non-safety data annotation services and search operation services for all of our international products. This includes building data ecological security for our international products.

In this role, you will work with stakeholders across the globe, managing the cost management infrastructure within the AI Data Service and Operations team. You will deliver cost insights to leadership to drive cost optimization decisions.

You will conduct regular analysis to support cost management objectives, engage with stakeholders to deeply understand the business requirements of data labeling projects, and drive process improvements to the end-to-end cost lifecycle. You will also prepare high quality cost reports, deliver presentations, and drive cost optimization conversations with the operations teams.

This role requires a strong analytical skillset and business acumen, with the ability to connect business landscape to cost changes. You must have excellent stakeholder management skills and communication/interpersonal skills; excellent skills in verbal and written communication across both technical and non-technical audiences.

As a Business Analyst on our AI Data Service and Operations team, you will have the opportunity to work independently and exercise maturity in handling sensitive data. Proficient in data analysis tools (e.g., SQL, Excel) and knowledge of data visualization tools (e.g., Tableau, Power BI) is essential. Experience in labeling/data annotation/AI data operations, regional/global working experience, and proven experience in a BPO/Social Media/Call center environment are preferred qualifications.



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