F&B Retail Supervisor

4 weeks ago


Singapore BACHA COFFEE PTE. LTD. Full time
About Us

BACHA COFFEE PTE. LTD. is a leading coffee retailer in the industry, committed to delivering exceptional customer experiences.

Job Title: F&B Retail Supervisor - Service Excellence Leader

We are seeking an experienced and skilled F&B Retail Supervisor to join our team as a Service Excellence Leader. This role is responsible for ensuring that our guests receive world-class service, every time they visit us.

About the Role
  • This position requires an individual with strong leadership skills, who can motivate and guide our staff to deliver outstanding service.
  • You will be responsible for managing the day-to-day operations of our store, including supervising staff, handling customer complaints, and maintaining high standards of cleanliness and safety.
Key Responsibilities:
  • Provide exceptional customer service, responding promptly to guest inquiries and resolving issues efficiently.
  • Lead by example, demonstrating a passion for delivering excellent service and inspiring your team to do the same.
  • Supervise and mentor junior staff members, providing guidance and coaching to help them develop their skills and confidence.
  • Maintain accurate records of sales, inventory, and customer feedback, using this data to inform business decisions and drive improvements.
  • Work collaboratively with colleagues across departments to achieve shared goals and objectives.
  • Ensure compliance with all health, safety, and security regulations, reporting any incidents or concerns to management immediately.
Benefits
  • A competitive salary of SGD $45,000 - SGD $60,000 per annum, depending on experience.
  • Daily Meal Allowance and Daily Shift Allowance.
  • 13 Month Salary.
  • Monthly Incentives.
  • Birthday Incentives.
  • Long Service Incentives.
  • Staff Discount.
  • Panel Doctors.
  • Excellent Branding.
Requirements
  • Minimum 2 years of experience in a supervisory or leadership role in the food and beverage industry.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Proven track record of delivering exceptional customer service and driving sales growth.
  • Familiarity with inventory management systems and cash handling procedures.
  • Ability to work flexible hours, including evenings, weekends, and public holidays.

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