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Retail Supervisor

1 month ago


Singapore LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Job Responsibilities

  • Retail supervisors develop operations plans for their teams and make sure those plans are executed
  • Lead, manage and motivate the operations staff
  • Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System
  • Coach and train operations staff on GLOB+ system usage
  • Conduct daily briefings to team members before the start of shift duty
  • To provide their team with constructive criticism and be able to help them develop by coaching and teaching different selling related skills
  • Lead by example and excel in customer service, merchandise knowledge, selling skills as well as cashiering
  • Manage and improve the SOP and procedures related to inventory management at the assigned stores level
  • Able to multitask, while also keeping the customer happy and satisfied
  • Excellent customer service and communications skills to meet the organisation business objectives and exceed customer’s expectations
  • Good leadership skills to effectively oversee and manage the team
  • Supervisors may work a variety of hours that may include nights, weekends, and holidays
  • Retail supervisors may also be required to attend meetings and conferences
  • Any other ad-hoc assignment or project assigned by your superior

Job Requirements:

  • At least 3 years travel retail or retail supervisory experience
  • Professional and pleasant personality
  • Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
  • Able to stand for extended periods of time
  • Able to work rotating shifts duties in Changi Airport environment
  • Able to work on weekends and public holidays

Tell employers what skills you have

Product Knowledge
Coaching
Able To Multitask
Teaching
Housekeeping
Soft Skills
Selling
Merchandising
Inventory Management
Selling Skills
Time Management
Cashiering
Excel
Customer Satisfaction
Customer Service