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Excellent Customer Service Executive Opportunity

3 weeks ago

Singapore beBeeLogistics Full time

Customer Service Representative - Logistics & Operations

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  • Ensure seamless daily customer service operations with efficient processes.
  • Support sales and operations teams to execute daily tasks and achieve performance goals.
  • Maintain high standards of customer service and ensure consistent customer satisfaction.
  • Resolve service-related complaints professionally and effectively.
  • Perform billing functions, including invoicing and inventory management.
  • Liaise with suppliers and transport partners for timely and accurate delivery of goods.
  • Escalate stock discrepancies, delays, or damages promptly.
  • Process and monitor customer orders using WMS, coordinating with warehouse and transport teams for timely dispatch.
  • Manage customer returns and exchanges according to company policies.
  • Identify process improvement opportunities and collaborate with supervisors to implement changes.
  • Coordinate with delivery teams and partners to ensure timely fulfillment of scheduled deliveries.
  • Maintain all activities in compliance with standard operating procedures (SOPs) and safety regulations.