
Cross Functional Project Coordinator Role
3 days ago
We're seeking an ambitious and results-driven individual to spearhead the implementation of high-priority projects across multiple business units. As a Cross-Functional Program Coordinator, you will be responsible for ensuring seamless collaboration among various teams, fostering open communication, and driving timely decision-making to achieve organizational goals.
Responsibilities:
- Develop project plans, coordinate tasks, and track progress to ensure alignment with multi-year objectives.
- Collaborate closely with cross-functional teams, including Operations, Product, Tooling, Analytics, Knowledge Management, Training, and Workforce Management, to prioritize tasks and accelerate progress.
- Influence product roadmaps, feature decisions, and engineering processes to optimize resource allocation and improve outcomes.
- Define program requirements, execute initiatives, and drive timely decisions to clear blockers and accelerate progress.
- Manage challenging goals, propose valuable initiatives, and contribute to glidepath development.
- Identify program dependencies, foster collaboration, and unblock issues effectively.
- Proactively identify, innovate, and implement solutions to enhance organizational efficiency and effectiveness.
- 7+ years of experience in Program Management, Customer Support Operations, or Product Operations.
- Motivated by our mission and driven to craft a seamless support experience for our global customer base.
- Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Track record of developing and implementing mechanisms that enabled quality to scale 5x.
- Excellent analytical and problem-solving abilities, with a data-driven mindset.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Passionate about creating an upleveled, localized Customer Support experience for customers.
- Strong familiarity with web3 and an active user of decentralized products.
- Experience utilizing AI to transform operations.
- Previous experience in Tech, Crypto, Finance, or Fintech.
- Advanced understanding of data analytics and ability to read & write SQL queries.
Please note: The above information is subject to change based on business needs. All applicants must meet minimum qualifications to be considered. We are an equal opportunity employer committed to diversity and inclusion in the workplace.
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