Senior Digital Partnership Operations Director

2 weeks ago

Singapore beBeeCareerHealth Full time $105,000 - $145,000

As a Senior Digital Partnership Operations Manager, you will be responsible for driving the successful onboarding and integration of strategic digital partnerships across our platforms. This role combines co-creation of digital marketing products with external organisations and content creators, syndication of content, onboarding, day-to-day operations, and ensuring partner products meet our career health goals and user experience.

Key Responsibilities
  • Act as the primary liaison between internal teams and external partners.
  • Lead the end-to-end onboarding and technical integration of partner services into digital platforms.
  • Utilise API integration expertise to ensure smooth, reliable product incorporation between internal product owners and partners.
  • Oversee daily partnership operations, focusing on service reliability and KPI achievement.
  • Troubleshoot issues, manage escalations, and ensure timely resolution between internal and external teams.
  • Identify opportunities to improve offerings and deepen impact of the Career Health message.
  • Optimise processes for efficiency, scalability, and partner satisfaction.
  • Co-develop and syndicate career-related content with partners, applying skills in editorial planning, messaging alignment, and content marketing.
  • Ensure content is user-centric, platform-appropriate, and aligned with career development messaging.
  • Shape tone and format to suit platform capabilities and user preferences.
  • Understand UX and assess product fit to ensure all partner experiences enhance the user journey and meet career health outcomes.
  • Collaborate with product teams to shape partner offerings that are intuitive and value-adding.
  • Design and optimise integration workflows for stability and scalability.
  • Collect, analyse, and act on data from operations, user engagement, and platform performance.
  • Use insights to drive iterative improvements in partner product fit, content effectiveness, and user satisfaction.
  • Report performance metrics and recommend strategic enhancements.
Requirements
  • >3 years of experience in partnerships operations.
  • Proven track record managing integrations and cross-functional projects with internal and external stakeholders.
  • Strong project management skills with the ability to manage multiple partnerships and initiatives simultaneously.
  • Excellent communication, teamwork and stakeholder management abilities.
  • Familiarity with API integrations is a plus.
  • Detail-oriented with a strong problem-solving mindset.

Note: The information provided is for general guidance only. Candidates should refer to the company's website or other official sources for specific details about this role and the company.

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