Senior Digital Partnership Operations Director

1 week ago

Singapore beBeeDigital Full time $74,999 - $124,999
Job Title: Senior Digital Partnership Operations Manager

We are seeking an experienced Senior Digital Partnership Operations Manager to drive the successful onboarding, integration, and ongoing management of strategic digital partnerships across our platforms.

Key Responsibilities:
  • Act as the primary liaison between internal teams (product, UX, marketing) and external partners.
  • Lead the end-to-end onboarding and technical integration of partner services into digital platforms.
  • Utilise API integration and digital architecture expertise to ensure smooth, reliable product incorporation between internal product owners and partners.

Operational Excellence:
  • Oversee daily partnership operations, focusing on service reliability and KPI achievement.
  • Troubleshoot issues, manage escalations, and ensure timely resolution between internal and external teams.
  • Identify opportunities to improve offerings and deepen impact of the Career Health message.
  • Optimise processes for efficiency, scalability, and partner satisfaction.

Content Strategy & Co-Creation:
  • Co-develop and syndicate career-related content with partners, applying skills in editorial planning, messaging alignment, and content marketing.
  • Ensure content is user-centric, platform-appropriate, and aligned with career development messaging.
  • Shape tone and format to suit platform capabilities and user preferences.

Integration Management & Digital Platform Optimisation:
  • Understand UX and ability to assess product fit to ensure all partner experiences can enhance the user journey and meet career health outcomes.
  • Collaborate with product teams to shape partner offerings that are intuitive and value-adding.
  • Design and optimise integration workflows for stability and scalability.

Data Analytics & Continuous Improvement:
  • Collect, analyse, and act on data from operations, user engagement, and platform performance.
  • Use insights to drive iterative improvements in partner product fit, content effectiveness, and user satisfaction.
  • Report performance metrics and recommend strategic enhancements.

Requirements include >3 years of experience in partnerships operations, proven track record managing integrations and cross-functional projects with internal and external stakeholders, strong project management skills, excellent communication, teamwork and stakeholder management abilities, familiarity with API integrations, and/or digital product ecosystems is a plus, detail-oriented with a strong problem-solving mindset.

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