Ideal Customer Experience Ambassador

2 weeks ago

Singapore beBeeCustomer Full time $4,500 - $6,000
Customer Service Representative

This role delivers exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction.

  • Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
  • Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
  • Communicate effectively with customers and stakeholders to foster a collaborative approach.

Key Responsibilities include:

  • Ensuring consistent and aligned communications with our core values across all channels.
  • Proactively communicate any issues or potential concerns to the management team to foster a responsive approach.
  • Supporting the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
  • Achieving high-calibre responses from clientele Email/WhatsApp inquiries and phone calls within internally assigned Service-Level Agreements (SLAs).
Requirements
  • At least 2-3 years' experience in the customer service field.
  • Availability to work retail hours and on both weekends.
  • Strong sense of adaptability and leadership.
  • Strong proficiency in written and spoken English.
  • Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre.
  • Positive, extroverted, and outgoing personality with the passion for customer service.
Benefits
  • Medical and Insurance Coverage.
  • Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves.
  • Professional Career Development Opportunities.
  • Complimentary Music Lessons.
  • Vibrant and Supportive Company Culture.

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