Assistant Manager

2 months ago

Singapur, Singapore Marriott International Full time

Job Summary:

The Assistant Manager - Event Operations is a key member of the Marriott International team, responsible for leading the banquet staff and personally assisting in executing events that meet the highest standards of quality and service. This role requires a strong leader who can develop and direct a team to provide exceptional customer experiences.

Key Responsibilities:

  • Manage departmental inventories and assets, including par levels and maintenance of equipment.
  • Conduct monthly department meetings with the Banquet captains and employees.
  • Maintain attendance log for banquet employees.
  • Maintain and enforce established sanitation levels.
  • Adhere to and reinforce all standards, policies, and procedures.
  • Ensure employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
  • Order supplies for the department.
  • Use banquet beverage "Use" records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
  • Understand the impact Banquet operations has on the overall success of an event and manage activities to maximize customer satisfaction.
  • Schedule banquet service staff to forecast and service standards, while maximizing profits.

Leadership and Team Management:

  • Attend and participate in all pertinent meetings.
  • Lead shifts and actively participate in the servicing of events.
  • Apply and continually broaden knowledge of food and wine pairings and cutting-edge cuisine, and overall event presentation.

Customer Service:

  • Set a positive example for guest relations.
  • Interact with guests to obtain feedback on product quality and service levels.
  • Respond to and handle guest problems and complaints.
  • Empower employees to provide excellent customer service.
  • Strive to improve service performance.
  • Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Review quarterly Meeting Planner Survey and participate in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

Human Resources:

  • Interview and hire Banquet captains and employees with appropriate skills.
  • Support a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Ensure employees understand expectations and parameters.
  • Observe service behaviors of employees and provide feedback to individuals.
  • Review comment cards and guest satisfaction results with employees.
  • Participate in the development and implementation of corrective action plans.
  • Communicate and execute departmental and property emergency procedures and ensures staff are trained in safety procedures.

Marriott International is an equal opportunity employer.

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