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Assistant Manager

1 month ago

Singapur, Singapore Marina Bay Sands Full time

Job Title: Assistant Manager

Job Summary:

The Assistant Manager will play a key role in supporting the management team in achieving the financial, service, and operational goals of Marina Bay Sands. This role will encompass the formulation and implementation of operating procedures, staff management, and liaison with executive management to ensure the club's short and long-term objectives are met.

Key Responsibilities:

  • Assist the management team in planning, coordinating, and managing staff and services to ensure efficient and effective club operations.
  • Formulate and implement operating procedures and standards to maintain high-quality service and minimize wastage.
  • Manage and develop staff, including training, scheduling, and performance evaluation.
  • Liaise with executive management to ensure alignment with the company's goals and objectives.
  • Support the management team in achieving financial, service, and operational goals.
  • Deputize for the Manager, Assistant General Manager, and General Manager during their absence.
  • Monitor and minimize wastage of consumables and maintain labor productivity ratios.
  • Inspect table set-ups, check for cleanliness, and ensure compliance with standards of cleanliness and order.
  • Review the reservation book, pre-assign designated tables, and follow up on all special requests.
  • Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business.
  • Respond to guest comments, requests, and complaints in a timely and professional manner.
  • Supervise, mentor, train, schedule, and evaluate staff.
  • Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and staff satisfaction.
  • Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.

Requirements:

  • Certificate or Diploma in Restaurant Management or extensive F&B experience.
  • A minimum of 3 years' experience at a managerial level in nightlife.
  • Fluent in English, knowledge of additional languages is a plus.
  • Knowledge of Asian and Western cuisines, their preparation, and service.
  • Be willing to work any day and any shift.
  • Have a well-groomed, professional appearance.
  • Able to perform under pressure.

Marina Bay Sands is committed to building a diverse, equitable, and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.