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Guest Experience Manager

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Singapore beBeeCustomer Full time $45,000 - $65,000

**Job Overview**

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We are seeking a skilled and charismatic Guest Experience Manager to join our team. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere upon arrival.

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Key Responsibilities:

  • Manage reservations, walk-ins, and event bookings below 40 guests
  • Stay informed about ongoing and upcoming events in Sentosa, transport timings, and directions
  • Monitor daily bookings and ensure assigned tables are prepared prior to arrival
  • Follow up on requests noted on reservation lists
  • Provide menu information and announce server names
  • Work closely with the Front Desk team to maintain awareness of operations and reservations
  • Efficiently respond to phone calls, email enquiries, and Whatsapp inquiries

Required Skills and Qualifications:

  • Front office experience
  • Microsoft Excel skills
  • Excellent interpersonal and communication skills

Benefits:

  • Opportunity to work in a fast-paced environment
  • Chance to develop your skills and expertise
  • Collaborative and dynamic team culture