AI Customer Advisory Lead

2 weeks ago

Singapur, Singapore SAP Full time
SEA AI Customer Advisory Lead

We are seeking a highly skilled and experienced SEA AI Customer Advisory Lead to join our team at SAP. As a key member of our organization, you will play a critical role in driving the success of our Business AI strategy in the SEA region.

Key Responsibilities:
  • Develop and execute a comprehensive GTM strategy for AI in SEA, focusing on pipeline generation, progression, and adoption.
  • Collaborate with SEA leadership to ensure alignment with SAP's Business AI strategy and priorities.
  • Work closely with the partner organization to accelerate AI ambitions and drive business outcomes.
  • Monitor and track execution of strategies and operating plans across SEA marketing in support of SAP's AI vision.
  • Provide deal progression support for top deals powered by the SEA expert pool across embedded and custom AI with BTP.
  • Identify deals where SAP Business AI can be applied effectively and assess the feasibility and potential impact of AI initiatives to scale across the region.
  • Support the development and localization of a methodology and set of services that Customer Advisory needs to offer to our customers to teach, tailor, and take control of sales opportunities for Business AI.
  • Conduct cost-benefit analyses and develop business cases to support AI investment decisions with Value Advisory teams.
  • Establish a channel for customer success between CSP, CA, Support, and Labs teams to foster better deployments and happier customers.
  • Implement a structured approach for gathering and analyzing customer feedback post-implementation to drive continuous improvement in AI solutions and services.
  • Work closely with the CSP teams to identify potential accounts which can be AI success stories.
  • Support the development and maintenance of a repository of case studies and customer testimonials to support sales efforts and showcase the value of SAP's AI solutions.
  • Ensure lighthouse customer references are being created with a special focus on Joule activation and adoption is essential.
  • Identify large BTP CPEA install base accounts and work with MU leads and management to drive up consumption with AI.
  • Ensure ongoing feedback exchange with ANZ Leadership in regards to customer and partner sentiment, and shares consolidated feedback further with the APJ and Global Leadership for Business AI for consideration in the AI and product strategy evolution.
  • Enable eco-system to deliver on the promises with necessary support for making Business AI deployments faster and outcome-driven.
  • Work with the services organization to identify and create rapid adoption packages/methodologies to ensure success across Customer Value Journey phases.
Requirements:
  • Senior level experience (10+ years) significant experience driving complex and leveraging revenue-impacting marketing & thought leadership topics.
  • Significant experience in a variety of disciplines and a strong record of achievement in business development and GTM execution.
  • Understands SAP Business AI strategy and portfolio on the business level; some degree of technical understanding of AI is a plus.
  • Deep experience of customer AI-focused engagements.
  • Innovation Track Record: Drives operational innovation based on a deep understanding of customer and organizational landscape & business factors.
  • Transformation: Track record of translating transformations and strategy into operational execution proven by measurable business success (top line or bottom line).
  • Customer Focus: Well-respected, market-facing proven leader in customer success execution and customer empathy across LoBs, Segments, and/or Industry.
  • Record of building strong and loyal customer and partner relationships that translate to measurable business outcomes.
Leadership Competencies:
  • Leads with expertise and an innovation mindset.
  • Leads a matrixed team through vision, engagement, competency, and influence. Well-respected both internally and externally.
  • Optimistic outlook and agile mindset. Quickly addresses challenges and leads and inspires through adversity.
  • Has executive presence and credibility. Effectively interacts with CxOs.
  • High integrity and ethics. Demonstrates SAP's values and culture.
Behavioural Competencies:
  • Customer Focused. Result-oriented.
  • Agile, with a proven ability to work under pressure with extreme flexibility.
  • Displays high IQ and EQ.
  • Communicates clearly and effectively – both in written and spoken form.
  • Innovates, experiments & incorporates new approaches to put Customers First.
  • Well-networked internally and externally.
  • Promotes a culture of trust, feedback, transparency, informed risk-taking, and execution excellence.
Education:
  • Bachelor's Degree or equivalent accreditation required; Master's Degree or MBA Preferred.

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