Lead Student Life Experience

Student Life and Engagement Lead

This is an exciting opportunity to join our team as a Student Life and Engagement Lead, supporting and overseeing efforts relating to student life, student support, and disciplinary matters for undergraduates.

• Develop and implement initiatives to enhance the undergraduate student experience, including student leadership, clubs, and community-building activities.
• Advise and support student leaders in planning and executing events, ensuring alignment with school values and student development goals.
• Strengthen collaboration with student organisations to foster a vibrant and inclusive student community.
• Manage selected non-academic experiential learning programmes and special projects that promote holistic student development.

Student Support and Wellbeing Manager

This role requires a highly skilled professional who can serve as a key point of contact and lead Student Support Manager for undergraduates, working with a small internal team to provide guidance, advice, and referral support for non-academic matters.

• Serve as a key point of contact and lead Student Support Manager for undergraduates, working with a small internal team to provide guidance, advice, and referral support for non-academic matters.
• Oversee student support functions, including counselling referrals, crisis management, and pastoral care.
• Design and implement proactive student support strategies to promote wellbeing, resilience, and positive student outcomes.
• Respond promptly to student enquiries (email, phone, walk-in), ensuring high-quality, student-centric service.

Disciplinary Cases Coordinator

This position involves administering processes relating to student discipline and conduct in line with university policies, providing case management, advisory, and follow-up support on disciplinary and grievance cases.

• Administer processes relating to student discipline and conduct in line with university policies.
• Provide case management, advisory, and follow-up support on disciplinary and grievance cases.
• Educate and engage students on responsible conduct, integrity, and community standards through outreach and preventive initiatives.
• Work closely with university offices and faculty to ensure fair, transparent, and timely handling of disciplinary cases.

Operational and Administrative Excellence

This role requires a highly motivated individual to innovate and implement digital/tech-enabled solutions to enhance efficiency in student administration reporting and information provision.

• Innovate and implement digital/tech-enabled solutions to enhance efficiency in student administration reporting and information provision.
• Provide operational support for other student-related matters and new initiatives as assigned.

Qualifications and Requirements

• Degree holder, preferably with at least 6 years of relevant working experience in higher education, student affairs, or international programmes.
• Strong track record in student engagement, student support, and/or handling student conduct and disciplinary matters.
• High emotional intelligence, cultural sensitivity, and ability to connect effectively with students from diverse backgrounds.
• Demonstrated ability to handle confidential and sensitive issues with discretion, sound judgment, and fairness.
• Excellent interpersonal, oral, and written communication skills, with proven ability to influence and build positive relationships with students, colleagues, and external partners.
• Strong organisational and problem-solving skills; able to manage multiple priorities and deliver under pressure with attention to detail.
• Hands-on operational mindset with strong logistical and administrative capabilities.
• Proficiency in leveraging digital tools and solutions to improve processes and student services.
• Team player who is adaptable, resourceful, and willing to work beyond official hours when required, especially during peak periods or urgent student-related matters.
• Possession of a degree and relevant experience are necessary requirements for this role.

About Us

We are looking for a highly skilled and dedicated professional to join our team as a Student Life and Engagement Lead, Student Support and Wellbeing Manager, Disciplinary Cases Coordinator, or Operational and Administrative Excellence officer.

The successful candidate will be part of a dynamic team that is passionate about creating a supportive, vibrant, and values-driven student community.

We offer a competitive remuneration package, excellent career development opportunities, and a collaborative work environment that fosters innovation, creativity, and excellence.

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