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Administrative Claims Assistant

2 months ago

Singapore FWD SINGAPORE PTE. LTD. Full time
Job Title: Claims Administrative Assistant

FWD SINGAPORE PTE. LTD. is seeking a highly organized and detail-oriented Claims Administrative Assistant to join our team.

Job Summary

We are looking for a skilled Claims Administrative Assistant to provide administrative support to our Claim Handlers in processing insurance claims. The successful candidate will work closely with policyholders, insurers, colleagues, and other professionals to ensure claims are valid and processed efficiently.

Key Responsibilities
  • Sort and distribute incoming physical mail and correspondence to claims assessors
  • Maintain accurate records of files and storage of claims documents
  • Monitor daily claims common mailboxes and manage incoming emails
  • Manage incoming messages from Whatsapp and respond to enquiries
  • Assist in creating FNOL in eBao for manual claim registration of non-motor claims and assign to respective claims assessors
  • Acknowledge receipt of customer emails and reply to general claim enquiries when necessary
  • Manage pending notices and report system or operations issues to supervisor or IT for rectification
  • Liaise with assigned loss adjusters and TPA to forward necessary claims documents
  • Endorse F-list forms and send CS surveys
Requirements
  • Diploma holder or higher Nitec qualification
  • At least 2 years of working experience in an insurer or claims environment
  • Proficient in MS Office applications
  • Excellent communication skills (written and spoken)
  • Detailed and meticulous
  • Able to work under pressure to meet deadlines
What We Offer

FWD SINGAPORE PTE. LTD. offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.