Customer Support and Operations Specialist
5 days ago
About the Role
The Nuggets Academy PTE LTD is seeking a dedicated and proactive Customer Support and Operations Specialist to join our team. As an essential member of our operations team, you will provide comprehensive support to our Founder/Director and Centre Manager, ensuring smooth daily operations and delivering exceptional customer service.
Key Responsibilities
- Centre Management: You will be responsible for opening and closing duties, maintaining the cleanliness and organization of the centre, and managing administrative tasks including handling customer inquiries and paperwork.
- Design and Editing: Design and edit worksheets, marketing materials, and collaterals to enhance our brand identity and promote our services.
- Marketing Support: Assist in marketing efforts, including social media postings and content creation to engage with our audience and promote our programs.
- Other Duties: Support with any other relevant duties assigned by the Centre Manager to ensure the smooth operation of the centre.
Requirements
- English Proficiency: Proficient in English (spoken and written) to effectively communicate with customers and colleagues.
- Customer Service Skills: Strong customer service skills with a friendly and approachable demeanor to provide excellent customer experience.
- Computer Literacy: Basic computer literacy, including Microsoft Office (Word, Excel, PowerPoint) to efficiently manage administrative tasks.
- Attention to Detail: Attention to detail and strong organizational skills to maintain the cleanliness and organization of the centre.
Bonus Skills
- Design Experience: Experience in design, video editing, and filming is a plus but not required.
- Social Media Familiarity: Familiarity with social media platforms and marketing strategies is also a bonus.
What We Offer
- Dynamic Working Environment: Opportunity to work in a dynamic and growing education centre with a friendly and supportive working environment.
- Skill Development: Opportunities for skill development in various fields to enhance your career growth.
We offer a competitive salary range of SGD 3,000 - SGD 4,000 per month, commensurate with experience, depending on individual qualifications and skills.
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