Knowledge Development Specialist

7 days ago

Singapore beBeeLearning Full time $80,000 - $120,000
Job Title:

Learning and Development Manager

Description:

This is a key role that requires a strong leader with experience in Learning and Development to drive employee engagement, training programs, and service excellence.

Responsibilities:
  • Training Program Management: Develop and execute comprehensive training programs for employees to enhance their skills and knowledge. Ensure timely execution and compliance with all mandatory core training programs as per Shangri-La Group standards.
  • Orientation Programs: Conduct engaging and informative Orientation programs for all new joiners to ensure a strong start to the employee journey.
  • Training Records and Modules: Oversee the maintenance and updates of training records and modules on Shang Academy, ensuring learning data is up-to-date and audit-ready.
  • Collaboration and Partnerships: Collaborate with department heads and HR team to identify training needs and deliver tailored learning solutions that support operational performance and service standards.
  • Onboarding and Training Logistics: Ensure the training component of onboarding is conducted effectively and all new hires meet learning and compliance milestones within required timeframes. Manage training logistics including venue setup, materials preparation, and coordination with internal/external trainers.
  • Evaluation and Reporting: Evaluate training effectiveness through feedback, performance indicators, and post-training assessments, proposing improvements when needed. Prepare reports for management review.
  • Culture and Engagement: Foster a learning culture by promoting self-directed learning, e-learning tools, and knowledge-sharing initiatives across departments. Drive employee engagement initiatives and take overall lead in executing property-wide activities that foster a positive and motivated workplace culture.
  • Partnerships and Recognition: Maintain strong partnerships with training vendors, government agencies (e.g., SkillsFuture), and industry partners for training grants, learning resources, and external programs. Manage and execute internal and external recognition programs to celebrate employee contributions.
  • Employee Experience: Support HR in cross-functional projects, employee experience initiatives, and other duties as assigned to enhance overall HR service delivery.
Requirements:
  • Education: Diploma/Degree in Human Resources, Hospitality Management, Business Administration, or related field.
  • Experience: At least 3–5 years of experience in Learning & Development, preferably within the hospitality or service industry.
  • Skills: Strong facilitation, presentation, and interpersonal skills. Knowledge of adult learning principles and training methodologies. Proficiency in MS Office; familiarity with e-learning platforms an advantage.
  • Personal Qualities: Energetic, engaging, and approachable with a hands-on attitude. Culturally sensitive with ability to engage a diverse, multicultural workforce.
Key Skills:
  • Management Skills
  • Interpersonal Skills
  • Administration
  • Hospitality Management
  • Employee Engagement
  • MS Office
  • Approachable
  • People Development
  • Human Resources
  • Service Excellence
  • Facilitation
  • Service Delivery
  • Hospitality
  • Learning Support

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