Executive, Distribution Operations Specialist
4 days ago
About the Role
We are seeking a highly skilled and experienced professional to join our Distribution Services team as an Executive, Distribution Operations. As a key member of our team, you will be responsible for providing operational support in the areas of Offboarding and Distributors Records Management.
Key Responsibilities
- Provide operational support in the areas of Offboarding and Distributors Records Management.
- Become the subject matter expert to handle enquiries on Agency Rules on Offboarding, orphan policy assignment, debt recovery, and Rep's Records.
- Prepare and review appeals within stated limits.
- Work with IT & various stakeholders to ensure that related system enhancements are completed.
- Regularly review efficiency and effectiveness of operations processes and policies.
- Regularly review and implement guideline of business rules on distribution operations.
- Improve and enhance on communication to Financial Representatives related to operation processes.
- Conduct quality checks to comply with regulatory and audit sampling checks.
- Prepare/review summary reports/presentation materials for management reporting.
- Support in operations projects and/or future way of working tasks as and when assigned.
What We Are Looking For
- Diploma or Degree
- Minimum 2-5 years' experience in life insurance industry
- Proficient in Microsoft Office suite including MS Excel, MS Word, MS Powerpoint; MS Power BI (preferred)
- Good business analysis skills
- Good interpersonal and communication skills
- Take initiative to improve current state of things and adaptable to embrace new changes
- Meticulous, diligent, and able to handle huge database records
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer
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