Sunnystep Store Director

1 week ago

Singapore SUNNYSTEP PTE. LTD. Full time
Company Overview:
Sunnystep PTE. LTD. is a dynamic and innovative force in consumer retail, revolutionizing the footwear industry with a clear brand purpose – to redefine comfort in every step. Our mission is to craft the most comfortable shoes with unwavering commitment to environmental responsibility, ensuring that every step our customers take not only embodies unrivaled comfort but also leaves a positive impact on the planet.

About the Role:
We are seeking an exceptional Store Manager to join our fast-growing team in Singapore. This is a challenging and rewarding opportunity for a highly organized and detail-oriented individual to oversee the day-to-day operations of the retail store, ensuring it runs efficiently and effectively. The ideal candidate will be responsible for managing staff, driving sales performance, maintaining store appearance, and providing exceptional customer service.

Responsibilities:
  • Store Operations: Manage and oversee daily store operations, including opening and closing procedures, cash handling, and inventory management. Ensure the store is well-maintained, clean, and organized to provide a pleasant shopping experience. Implement and enforce store policies, procedures, and standards to ensure operational efficiency and compliance.
  • Sales and Financial Management: Drive sales performance by setting and achieving sales targets, monitoring sales trends, and implementing sales strategies. Analyze sales reports and financial data to identify opportunities for growth and areas for improvement. Manage the store's budget, including expenses and payroll, to ensure profitability and cost control.
  • Team Leadership and Development: Recruit, train, and develop store staff, including setting clear performance expectations and providing ongoing coaching and feedback. Conduct performance evaluations and manage employee schedules to ensure adequate staffing and coverage. Foster a positive work environment that encourages teamwork, professional growth, and high levels of employee engagement.
  • Customer Service: Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring a high level of satisfaction. Implement customer service strategies to enhance the overall shopping experience and build customer loyalty. Monitor and evaluate customer feedback to continuously improve service standards and address any issues.
  • Inventory Management: Oversee inventory control processes, including stock replenishment, order management, and loss prevention. Conduct regular inventory audits and manage stock levels to ensure product availability and minimize discrepancies. Collaborate with suppliers and vendors to manage product orders, deliveries, and returns.
  • Visual Merchandising: Ensure that visual merchandising and store displays are in line with brand guidelines and seasonal promotions. Implement merchandising strategies to enhance product presentation and drive sales. Maintain store layout and signage to attract customers and highlight key products.
  • Compliance and Security: Ensure adherence to company policies, procedures, and legal regulations, including health and safety standards. Implement and enforce security procedures to protect store assets, including managing loss prevention initiatives. Address and resolve any compliance or security issues promptly and effectively.
  • Reporting and Administration: Prepare and submit regular reports on store performance, sales, inventory, and staff activities to upper management. Manage store documentation, including employee records, financial reports, and inventory records. Participate in meetings and collaborate with other store managers and regional managers to share best practices and address business needs.

The ideal candidate will possess 3-5 years of retail management experience or equivalent, including experience in a supervisory or leadership role. Strong leadership and interpersonal skills with the ability to motivate and manage a team effectively are essential. Excellent customer service skills with a focus on delivering a positive shopping experience are also required. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and retail management software (e.g., POS systems) is necessary. Strong organizational and problem-solving skills with the ability to manage multiple tasks and priorities are also essential.

A competitive salary of SGD $6,500 - $8,000 per month is offered based on experience, plus additional benefits and incentives.

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