Retail Operations Director
1 week ago
We are seeking a highly skilled Retail Operations Director to join our team at Sunnystep PTE. LTD.
Job DescriptionThe ideal candidate will be responsible for overseeing the day-to-day operations of our retail store, ensuring it runs efficiently and effectively. This role involves managing staff, driving sales performance, maintaining store appearance, and providing exceptional customer service.
Key responsibilities include:
- Store Operations: Manage and oversee daily store operations, including opening and closing procedures, cash handling, and inventory management. Ensure that the store is well-maintained, clean, and organized to provide a pleasant shopping experience.
- Sales and Financial Management: Drive sales performance by setting and achieving sales targets, monitoring sales trends, and implementing sales strategies. Analyze sales reports and financial data to identify opportunities for growth and areas for improvement.
- Team Leadership and Development: Recruit, train, and develop store staff, including setting clear performance expectations and providing ongoing coaching and feedback. Conduct performance evaluations and manage employee schedules to ensure adequate staffing and coverage.
- Customer Service: Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring a high level of satisfaction. Implement customer service strategies to enhance the overall shopping experience and build customer loyalty.
- Inventory Management: Oversee inventory control processes, including stock replenishment, order management, and loss prevention. Conduct regular inventory audits and manage stock levels to ensure product availability and minimize discrepancies.
A salary of SGD 55,000 - SGD 65,000 per annum is estimated based on industry standards and the location in Singapore.
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