Operations Director
2 weeks ago
We are seeking a seasoned Operations Director to join our dynamic team at Sunnystep PTE. LTD.
Job DescriptionThe successful candidate will oversee the operational functions of multiple retail stores, ensuring efficiency, productivity, and alignment with company goals. This role involves managing store operations, implementing best practices, optimizing processes, and driving performance across the retail network.
Main Responsibilities:
- Operational Management:
Oversee daily store operations to ensure smooth and efficient operations.
Develop and implement operational procedures and policies to standardize and improve store performance.
Monitor and analyze operational metrics to identify areas for improvement and implement corrective actions as needed. - Team Leadership and Development:
Manage and support store managers and their teams, providing guidance and resources to help them achieve operational goals.
Conduct regular performance evaluations, offer feedback, and identify opportunities for staff development and training.
Lead recruitment efforts for store management positions and support onboarding and training of new hires. - Sales and Financial Performance:
Analyze sales performance across stores and develop strategies to drive revenue growth and improve profitability.
Review financial reports and operational data to monitor budget adherence, manage expenses, and optimize resource allocation.
Implement and monitor sales initiatives, promotional activities, and inventory management strategies to achieve financial targets. - CUSTOMER EXPERIENCE:
Ensure that customer service standards are consistently met or exceeded across all retail locations.
Develop and implement customer service strategies to enhance the shopping experience and build customer loyalty.
Address customer feedback and complaints effectively to resolve issues and maintain high levels of satisfaction. - Inventory and Merchandising:
Oversee inventory management processes, including stock levels, replenishment, and loss prevention.
Collaborate with store managers to implement visual merchandising and display standards that align with brand guidelines and seasonal promotions.
Monitor inventory turnover and sales trends to optimize stock levels and reduce excess inventory. - Compliance and Standards:
Ensure compliance with company policies, procedures, and legal regulations, including health and safety standards.
Conduct regular store audits to ensure adherence to operational and merchandising standards.
Implement and enforce security protocols to safeguard store assets and minimize loss. - Process Improvement:
Identify and implement process improvements to enhance operational efficiency and effectiveness.
Collaborate with other departments to streamline workflows, improve systems, and support operational initiatives.
Stay updated on industry trends and best practices to incorporate innovative solutions and maintain competitive advantage. - Reporting and Communication:
Prepare and present regular reports on store performance, operational metrics, and strategic initiatives to senior management.
Communicate operational goals, updates, and best practices to store managers and staff.
Facilitate effective communication and coordination between stores and corporate headquarters.
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