Club Operations Manager

3 days ago

Singapore beBeeCustomerService Full time $3,000 - $20,000
Club Operations Manager

Job Summary:

We are seeking a skilled and experienced Club Operations Manager to oversee the daily operations of our club. The successful candidate will be responsible for ensuring the smooth execution of our events and activities, providing exceptional customer service, and maintaining a positive and welcoming environment.

Responsibilities:

  • Greet and welcome guests, manage the guest list, handle check-ins, and provide a positive first impression of the establishment.
  • Manage table reservations and efficiently seat guests according to club standards and procedures.
  • Act as the main point of contact for guests, addressing their needs and concerns, handling complaints, and providing information about club events and services.
  • Work closely with door staff, floor staff, and management to ensure smooth operations and communicate guest needs.
  • Provide personalized assistance and service to VIP guests.
  • Assist in creating marketing efforts to draw crowds and ensure the smooth operation of specific club nights or events.
  • Maintain up-to-date knowledge of the club's layout, pricing, terms and conditions, and any ongoing events.

Requirements:

  • Exceptional interpersonal skills with a strong focus on guest satisfaction and creating a welcoming environment.
  • Effective verbal and written communication skills to interact professionally with guests and staff.
  • Ability to multitask, manage reservations, and maintain an organized work area in a fast-paced environment.
  • A friendly, energetic, and approachable demeanor with an exceptional appearance at all times.
  • Ability to handle customer complaints and address concerns effectively and efficiently.
  • A strong teamwork ethic and the ability to collaborate effectively with colleagues and other departments.
  • Ability to observe guests and preemptively meet needs or address potential situations.

Benefits:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Opportunities for career advancement.

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