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Email Infrastructure Administrator
2 weeks ago
Job Title: Email Services Specialist
About the RoleWe are seeking an experienced engineer to join our dynamic email services team.
In this pivotal role, you will maintain and enhance the infrastructure and delivery of our email platform, ultimately improving the overall experience of our services.
Key Responsibilities- Provide core administration and escalation support for messaging services, focusing on Cisco IronPort and Microsoft EOP/ATP in a globally distributed O365 cloud environment.
- Collaborate with engineers and operations staff to test, implement, and transition new services or upgrades to existing core email security services, focusing on Cisco IronPort, Exchange, and the O365 space.
- Troubleshoot and administer MS Exchange servers (2016 and above), including resolving mail flow issues in hybrid environments.
- Manage incidents and problems, ensuring ongoing operational excellence of environments, infrastructure consolidation/expansion, and release/patch management, including developing and executing production support procedures such as business continuity and disaster recovery.
- Proactively anticipate service issues before they occur and make recommendations for resolution.
- Participate in projects as a subject matter expert as a representative as needed.
- Develop and execute production support procedures, including business continuity and disaster recovery plans.
- Manage Exchange Online mailboxes, including configuration of settings, mailbox quotas, inbox rules, and PowerShell usage.
- Participate in projects related to knowledge base creation to help reduce service desk incidents.
- Provide support for Exchange Online email environments and email security/hygiene-related issues.
- Support Outlook Client and OWA, group management products, and user.
