Retail Operations Manager
1 week ago
As a Retail Operations Manager at Hawkers Street PTE. LTD., you will play a vital role in implementing business plans and ensuring the smooth operation of our foodcourts. Your primary responsibility will be to oversee staff control, handle people issues, and provide store-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance, and back-office support.
Key Responsibilities:
* Assist in the overall management of the outlet, ensuring that all operational aspects are running efficiently.
* Handle emergency and difficult situations, providing timely solutions to maintain a positive work environment.
* Coordinate daily rosters and supervise attendance, ensuring that all staff members are aware of their duties and responsibilities.
* Supervise and coordinate pre-meal meetings with staff daily, promoting teamwork and effective communication.
* Project and order daily required supplies, maintaining optimal stock levels to meet customer demands.
* Provide coordination and services for both kitchen and service areas, ensuring seamless operations.
* Suggest or develop new Standard Operating Procedures (SOPs) to improve operations, enhancing customer satisfaction and experience.
People Management:
* In-charge of recruitment, selection, and training of new hires, ensuring they possess the necessary skills and knowledge to excel in their roles.
* Monitor and manage staff performance, including punctuality, customer service, and food quality, to maintain high standards.
* Oversee the overall supervision of the outlet/restaurant, providing guidance and support to ensure success.
Customer Service:
* Manage an efficient team of service staff by coaching, training, and supervising them to operate stations and deliver exceptional customer experiences.
* Ensure and maintain service quality and professional etiquette, adhering to company standards.
Adhering to Quality and Standards:
* Examine food and beverage preparation, ensuring that all products meet quality and safety standards.
* Maintain quality control for food and service, preventing any potential issues that may impact customer satisfaction.
Requirements:
* At least 3 to 4 years of relevant experience in a foodcourt managerial role, preferably with Hawkers Street PTE. LTD.
* Minimum 'O' level or Graduate Diploma in any field/Diploma/Advanced/Higher in F&B service or equivalent, demonstrating expertise in retail operations and management.
* Excellent communication and interpersonal skills, allowing you to effectively interact with staff, customers, and vendors.
* Ability to work in a fast-paced environment, remaining composed under pressure and adapting to changing circumstances.
* Perform tasks independently or with minimum supervision, showcasing initiative and self-motivation.
Estimated Salary: $50,000 - $65,000 per annum, depending on experience and qualifications.
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