Guest Experience Ambassador

2 weeks ago

Singapore beBeeExceptional Full time $36,000 - $42,000
Key Responsibilities

The Guest Relations Executive plays a pivotal role in delivering exceptional guest experiences, from initial greetings to seamless dining encounters.

  • Greet guests warmly and professionally upon arrival and throughout their stay, ensuring a personalized service standard.
  • Offer personalized menu recommendations based on guests' preferences, creating an immersive culinary experience.
  • Address guests' needs promptly and effectively, fostering positive relationships and guaranteeing their satisfaction.

You will excel at delivering personalized service, building lasting connections with guests, and promoting a high standard of service excellence.

  • Maintain extensive knowledge of menu items, including the ability to explain dishes and wine pairings in detail.
  • Recognize repeat guests and tailor services to meet their unique preferences, enhancing their overall experience.
  • Ensure guests feel valued and respected, consistently exceeding their expectations through thoughtful gestures and attentive service.

YOUR SUCCESS CRITERIA INCLUDE:

  • Excellent verbal communication skills for effective guest interactions.
  • A genuine passion for delivering exceptional customer service, meeting guests' evolving needs and desires.
  • At least 1 year of experience in the hospitality industry, particularly within food and beverage service, with a focus on guest relations.

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