Executive / Sr. Executive - Customer Relations (PG-SmartCampus)
2 months ago
Job Summary
We are seeking a highly skilled and experienced professional to join our team at Global Schools Foundation as an Executive / Sr. Executive - Customer Relations (PG-SmartCampus). This role will be responsible for coordinating and administering student support to enrolled and prospective students, as well as coordinating parent onboarding and student onboarding processes.
Key Responsibilities
- Coordinate and administer student support to enrolled and prospective students, including conducting assessments, interviews, and reference checks.
- Coordinate parent onboarding and student onboarding processes, including periodic review of student progression.
- Coordinate with Facilities Management for meal planning, hygiene supervision, and other related tasks.
- Assess student individual needs and collaborate with parents or department heads regarding student placement.
- Provide coordination of programme activities for students regarding departmental services.
- Assist in collaboration with other colleges and/or departments to ensure a coordinated approach to student recruitment and retention activities.
- Gather parents'/students' feedback for continuous improvement of services provided through survey.
- Work closely with the academic team for feedback and proactive improvement plans to enhance students' learning experience.
- Plan, develop, and coordinate regular and attractive engagement sessions and events for students and families both on and off campus to maximize students' engagement and participation.
- Responsible for effective communication between school and parent.
- Complete all relevant paperwork in a timely manner.
Requirements
- Proficiency in Mandarin language is preferred to cater to students' needs from China.
- Service-oriented with excellent communication skills.
- Previous working experience in the service industry will be advantageous.
- Ability to create and deliver presentations and proposals.
- Prior experience in the education industry will be an advantage.
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Singapur, Singapore Global Schools Foundation Full timeJob DescriptionWe are seeking a highly skilled and experienced Executive / Sr. Executive - Customer Relations (PG-SmartCampus) to join our team at Global Schools Foundation. The successful candidate will be responsible for coordinating and administering student support to enrolled and prospective students, including conducting assessments, interviews, and...
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