Executive / Sr. Executive - Customer Relations (PG-SmartCampus)

2 months ago


Singapur, Singapore Global Schools Foundation Full time

Job Summary

We are seeking a highly skilled and experienced professional to join our team at Global Schools Foundation as an Executive / Sr. Executive - Customer Relations (PG-SmartCampus). This role will be responsible for coordinating and administering student support to enrolled and prospective students, as well as coordinating parent onboarding and student onboarding processes.

Key Responsibilities

  • Coordinate and administer student support to enrolled and prospective students, including conducting assessments, interviews, and reference checks.
  • Coordinate parent onboarding and student onboarding processes, including periodic review of student progression.
  • Coordinate with Facilities Management for meal planning, hygiene supervision, and other related tasks.
  • Assess student individual needs and collaborate with parents or department heads regarding student placement.
  • Provide coordination of programme activities for students regarding departmental services.
  • Assist in collaboration with other colleges and/or departments to ensure a coordinated approach to student recruitment and retention activities.
  • Gather parents'/students' feedback for continuous improvement of services provided through survey.
  • Work closely with the academic team for feedback and proactive improvement plans to enhance students' learning experience.
  • Plan, develop, and coordinate regular and attractive engagement sessions and events for students and families both on and off campus to maximize students' engagement and participation.
  • Responsible for effective communication between school and parent.
  • Complete all relevant paperwork in a timely manner.

Requirements

  • Proficiency in Mandarin language is preferred to cater to students' needs from China.
  • Service-oriented with excellent communication skills.
  • Previous working experience in the service industry will be advantageous.
  • Ability to create and deliver presentations and proposals.
  • Prior experience in the education industry will be an advantage.


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