Business Analysis Manager

1 week ago

Singapore beBeeAnalysis Full time $90,000 - $120,000
Job Description:

As a Business Analysis Lead, you will be responsible for managing global business analysis teams in various regions to deliver analytics insights that align with the department's strategic goals. This role involves leading a team of Business Analysts who focus on customers, merchants, sellers, creators, and internal users within an e-commerce environment.

Your primary responsibilities include gathering, analyzing, and reporting information related to current support processes. You will scope, define, and manage the execution and delivery of analytics projects, extending data automated reporting solutions, and creating customized data analysis tools, applications, and data manipulation utilities for the team.

You will provide summary reports on various processes, including knowledge, training, quality, automation, AI technology, and Magic Workflow. Additionally, you will develop regular reports and presentations with key findings, observations, data insights, and recommendations, as well as deliver WBR, MBR, and QBR insights to C-Level leaders.

Required Skills and Qualifications:
  • 5+ years of experience in business analysis and reporting management within Customer Service or eCommerce, with 3 years leading a team of Business Analysts in a high-growth company.
  • Demonstrates strong experience in deep analysis, pushing results, and effective cross-team collaboration.
  • Proficient in problem-solving, strategic thinking, and delivering presentations to leadership and clients, with a solid understanding of customer service operations.
  • Capable of working independently and under pressure, influencing others without direct authority, and skilled in business, financial, or statistical analysis.
  • Exhibits eagerness to learn, initiative-taking abilities, and strong written, verbal, and interpersonal communication skills.
Benefits:

TikTok offers a dynamic work environment that inspires creativity and brings joy. As a Business Analysis Lead, you will have opportunities to collaborate with diverse teams, drive innovation, and make a meaningful impact on the company's growth.

We value our employees' unique perspectives and experiences, and we strive to create an inclusive space where everyone feels valued and empowered to contribute their best work.

Others:

This is a mid-senior level position, and the ideal candidate should have a strong background in business analysis, reporting management, and team leadership. The role requires excellent analytical, problem-solving, and communication skills, as well as the ability to work independently and collaboratively within a fast-paced environment.

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