Service Leadership Professional

1 day ago


Singapore beBeeLeadership Full time
Job Title: Service Leadership Professional

About the Role:

We are seeking a skilled and experienced Service Leadership Professional to join our team. The successful candidate will be responsible for delivering exceptional service to our clients, ensuring high levels of customer satisfaction, and driving business growth.

Main Responsibilities:

  • Manage day-to-day support operations for medium-scale maintenance projects, meeting customer requirements and Service Level Agreements.
  • Assist Senior Managers in training and guiding junior team members.

Project Delivery:

  • Act as the focal point for support-related queries and issues.
  • Review transition plans, enhancement milestones, and deliverables with support teams and customers.
  • Ensure support tasks and deliverables meet quality and service levels.
  • Conduct regular reviews of services (SLAs and KPIs) to maintain alignment with customer expectations.
  • Elevate 'out of scope' variations and critical issues to the Program Director/Delivery Lead.
  • Review and approve service requests, schedules, risk plans, and resource requirements.
  • Forecast and plan resources.
  • Monitor and report project health status.
  • Liaise with third-party vendors and technical teams for smooth BAU support.
  • Provide effective communication on service delivery, including regular reports.

Business Development:



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