Process Improvement Specialist
3 days ago
Nanyang Technological University's Student and Academic Services Department (SASD) manages academic services and student life across the university. Its scope encompasses policies, programs, and services spanning the entire student lifecycle.
This role involves collaborating with various stakeholders to design, implement and maintain low-code solutions for automating business processes. The individual will work closely with business stakeholders to identify areas for improvement and develop customized solutions to address specific business needs.
Key Responsibilities
- Collaborate with cross-functional teams to design and implement low-code solutions.
- Develop and maintain detailed documentation of business process workflows, design specifications, technical details, and user guides.
- Utilize low-code RPA platforms (e.g. UiPath, Outsystems) to develop end-to-end automated applications.
- Ensure data integrity, security, and proper error handling.
- Participate in testing and quality assurance activities, including creating and executing test cases, debugging and troubleshooting issues.
- Provide support and guidance to stakeholders throughout the project lifecycle.
- Degree in Computer Science, Information Technology, Software Engineering, or relevant field, or diploma holder with at least 2 years of automation development experience.
- Proficiency in RPA tools such as UiPath, Outsystems, Power Query.
- Strong interpersonal, communication, and organizational skills.
- Programming experience.
- Data integration, APIs, and data transformation knowledge.
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