Platform Workers Executive
17 hours ago
We are seeking a highly skilled and motivated individual to join our team as a "Platform Workers Executive" at the Central Provident Fund Board. As a key member of our team, you will play a crucial role in empowering our members to secure their retirement, healthcare, and housing needs.
This role requires a strong analytical mind, excellent communication skills, and the ability to work well under pressure. You will be responsible for handling enquiries and correspondences from Platform Workers, assessing disputes on contributions, and providing administrative support to the team.
In addition to your technical skills, you will need to possess a proactive mindset, a customer-centric approach, and the ability to work collaboratively with stakeholders. If you are a detail-oriented, organized, and results-driven individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Handle enquiries and correspondences from Platform Workers, including appeals.
- Assess disputes on contributions made by Platform Workers and redirect cases for follow-up to the relevant departments.
- Manage multiple concurrent assignments efficiently and prioritize tasks based on urgency and importance.
- Ensure service standards are maintained, particularly during periods of increased enquiries influx.
- Provide administrative support and participate in system projects related to the schemes.
Requirements:
- Relevant experience in case management, customer service, or a related field.
- Ability to solve problems, alleviate conflicts, and escalate tactfully.
- Proficiency in Microsoft Office, particularly Excel, to effectively manage data, create reports, and analyze information.
- Ability to provide support, answer queries, and resolve issues in an efficient manner.
What We Offer:
- Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
- Promotion opportunities based on your capability and on-the-job performance.
- A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
- A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
About Us:
The Central Provident Fund Board is a mission-oriented organization that values its people as its greatest asset. We foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognized and celebrated.
Join us at the Central Provident Fund Board and be part of a team that makes a difference in the lives of others. Apply now to become a Platform Workers Executive and embark on a rewarding career with us
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