Front Line Customer Experience Representative

5 days ago


Singapore beBeeCustomerService Full time $1,800 - $2,500
Job Description\

As a front-line representative, you will be the face of our organization, responsible for delivering exceptional customer experiences.

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Roles & Responsibilities\
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  2. Customer Service: Provide fair, friendly, and courteous service to all customers. Ensure a positive experience through prompt responses to queries and efficient resolution of issues.\
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  3. Phone Call Handling: Answer and respond to phone calls in a timely manner, handling reservations, enquiries, and other customer-related matters with professionalism.\
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  4. Registration: Register all check-in customers accurately and efficiently, maintaining a high level of attention to detail.\
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  5. Transaction Management: Manage transactions from customers using point-of-sales systems, ensuring accuracy and efficiency in all financial dealings.\
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  6. Cash Handling: Maintain accurate cash amounts at the beginning and end of every work shift, adhering to established procedures.\
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  7. Environment Maintenance: Maintain a safe and clean environment, ensuring that all areas are well-maintained and free from hazards.\
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  8. Autonomy and Communication: Work unsupervised while producing quality work, communicating effectively with team members and management as needed.\
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  9. Appearance: Maintain a neat and tidy appearance, adhering to established standards.\
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  10. Ad-Hoc Duties: Perform all other ad-hoc duties assigned by superior, demonstrating flexibility and adaptability.\
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Knowledge and Skills Requirements\
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  • Proficient in using POS systems and mobile devices.\


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